buba88 Privacy Policy

1 Who We Are

This Privacy Policy applies to the buba88 Platform, accessible at https://buba88.ws (the "Platform"). References to "buba88", "we", "us", or "our" throughout this document refer to the operator of the buba88 Platform. References to "you" or "your" refer to any individual who visits, registers on, or otherwise uses the Platform.

buba88 is the data controller in respect of personal data collected via the Platform. As data controller, buba88 determines the purposes and means of processing your personal data and is responsible for ensuring that processing is carried out in accordance with this Privacy Policy and applicable data protection law.

Questions, requests, or concerns relating to this Privacy Policy or the handling of your personal data should be directed to our support team at the contact details provided at the end of this document.

2 Data We Collect

buba88 collects personal data from you in three principal ways: data you provide directly when registering or using the Platform; data generated automatically through your use of the Platform; and data received from third-party sources such as payment processors and identity verification providers. The categories of personal data we may collect include:

3 How We Use Your Data

buba88 uses the personal data we collect for the following purposes, each of which has a corresponding lawful basis under applicable data protection law:

• Account Registration & Management: To create and maintain your player account, verify your identity and age, and manage your account settings. Lawful basis: performance of contract.
• Processing Transactions: To process deposits and withdrawal requests via bKash, Nagad, Rocket, and other supported payment methods, and to maintain accurate financial records. Lawful basis: performance of contract and legal obligation.
• Customer Support: To respond to your enquiries, resolve account issues, and provide assistance with deposits, withdrawals, and gameplay. Lawful basis: performance of contract and legitimate interests.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, money laundering, bonus abuse, and other prohibited conduct. Lawful basis: legal obligation and legitimate interests.
• Legal & Regulatory Compliance: To fulfil our obligations under applicable anti-money laundering, know-your-customer, and other regulatory requirements. Lawful basis: legal obligation.
• Service Improvement: To analyse usage patterns, improve the Platform's features and user experience, and develop new products and services. Lawful basis: legitimate interests.
• Marketing Communications: To send you promotional offers, bonus notifications, and news about buba88 where you have given your consent or where we otherwise have a lawful basis to do so. You may opt out of marketing communications at any time. Lawful basis: consent or legitimate interests.
• Responsible Gaming: To identify indicators of problem gambling and, where appropriate, to make contact with you regarding responsible gaming tools such as deposit limits and self-exclusion. Lawful basis: legitimate interests and legal obligation.

4 Cookies & Tracking Technologies

buba88 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit a website. We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These cookies enable core features such as session management, login authentication, and security. They cannot be disabled without impacting Platform functionality.
• Analytics Cookies: Used to collect aggregated, anonymised information about how visitors interact with the Platform, including which pages are visited most frequently and how long sessions last. This data helps us improve the user experience.
• Functional Cookies: Used to remember your preferences, such as your preferred language and display settings, so that you do not have to re-enter them on each visit.
• Marketing & Targeting Cookies: Used to deliver relevant promotional content based on your browsing behaviour on the Platform. These cookies are only placed with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For full details on the cookies we use, please refer to our Cookie Notice, which forms part of this Privacy Policy.

5 Sharing Your Data

buba88 does not sell your personal data. We may share your data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• Payment Processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other payment partners who process your financial transactions. These partners receive only the data necessary to complete the relevant transaction.
• Identity Verification Providers: Third-party KYC and age verification services that assist us in confirming the identity and eligibility of registered players.
• Game Studio Partners: Providers such as Pragmatic Play, Evolution Gaming, Spribe, and Microgaming may receive certain technical data (such as player session tokens) necessary to deliver their games via the buba88 Platform. These providers operate under their own data protection frameworks.
• Fraud Prevention & Security Services: Specialist providers of fraud detection, risk analysis, and cybersecurity services who help us keep the Platform and its players safe.
• Legal & Regulatory Authorities: Where required by law, court order, or regulatory directive, buba88 may be obliged to disclose personal data to law enforcement agencies, tax authorities, financial intelligence units, or other competent authorities.
• Professional Advisers: Lawyers, auditors, and accountants who require access to certain data in connection with the provision of their professional services to buba88, subject to strict confidentiality obligations.

All third parties with whom buba88 shares personal data are required to process that data lawfully and securely and are prohibited from using it for any purpose other than the specific purpose for which it was shared.

6 Data Retention

buba88 retains personal data for only as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. Our general retention periods are as follows:

• Active Account Data: Retained for the duration of your account and for a minimum of five years following account closure, to satisfy anti-money laundering record-keeping obligations.
• Transaction Records: Financial transaction records are retained for a minimum of seven years from the date of the transaction, as required for accounting and regulatory compliance.
• KYC Documentation: Identity and age verification documents are retained for a minimum of five years following account closure.
• Support Communications: Records of customer support interactions are retained for three years from the date of the last interaction.
• Technical & Log Data: Server logs, IP addresses, and session data are retained for up to 12 months, after which they are anonymised or deleted.
• Marketing Consent Records: Records of your marketing preferences and consent are retained for the lifetime of your account and for two years following account closure.

When personal data is no longer required for any legitimate purpose, it is securely deleted or anonymised in accordance with our internal data disposal procedures.

7 Your Data Rights

Subject to applicable law, you have the following rights in respect of your personal data held by buba88. To exercise any of these rights, please contact us at the email address provided at the end of this policy:

• Right of Access: You may request a copy of the personal data we hold about you, along with information about how it is processed.
• Right to Rectification: You may request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: In certain circumstances, you may request that we delete your personal data. This right is subject to any overriding legal obligations that require us to retain the data.
• Right to Restrict Processing: You may request that we temporarily suspend the processing of your personal data, for example while an accuracy dispute is resolved.
• Right to Data Portability: Where processing is based on your consent or on a contract, you may request that we provide your personal data in a structured, machine-readable format.
• Right to Object: You may object to the processing of your personal data where that processing is based on legitimate interests, including objecting to direct marketing communications.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

buba88 will respond to all valid data rights requests within 30 days. In complex cases, this period may be extended by a further 60 days, in which case we will inform you of the extension and the reasons for it. We may require you to verify your identity before processing your request.

8 Data Security

buba88 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption at rest for all sensitive personal data stored in our databases.
• Strict access controls ensuring that only authorised personnel with a legitimate business need can access personal data.
• Regular security assessments, penetration testing, and vulnerability scanning of our systems.
• Employee training on data protection obligations and secure data handling practices.
• Incident response procedures to detect, report, and investigate data security incidents promptly.

While buba88 takes all reasonable precautions to secure your data, no system can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, buba88 will notify affected individuals without undue delay in accordance with applicable law.

9 Children & Minors

The buba88 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from any person under the age of 21. If you believe that a minor has provided us with personal data, or has registered an account on the Platform, please contact us immediately at [email protected] and we will take prompt action to delete the data and close the account.

buba88 employs age verification procedures during the registration process and reserves the right to request supporting documentation at any time to confirm that a player meets the minimum age requirement. Any account found to belong to a person under 21 years of age will be closed immediately and all associated funds will be handled in accordance with our Terms & Conditions.

10 Changes to This Policy

buba88 reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this policy, we will update the "Last updated" date at the top of the page and, where the changes are significant, we will make reasonable efforts to notify registered players via their registered email address or via an in-Platform notification.

Your continued use of the buba88 Platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your personal data.

11 Contact & Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way in which buba88 processes your personal data, please contact our support team. All privacy-related enquiries should be submitted in writing to ensure they are handled appropriately and within the required response timeframes.

For general account support, gameplay questions, and deposit or withdrawal assistance, please also contact [email protected]. Our support team is available around the clock to assist players across Bangladesh, including in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.